Back Office Outsourcing

Back office processes include internal business functions such as data entry, human resources, payroll processing, accounting, and administrative tasks. Back office outsourcing involves delegating these non-customer-facing operations.

Front office processes are customer-facing activities such as customer support, technical support, sales, and marketing. Front office outsourcing entails outsourcing these customer-centric functions to Fireclay Corporation

KPO involves outsourcing high-value, knowledge-intensive processes that require specialized domain expertise and advanced analytical skills. Examples of KPO processes include market research, data analytics, research and development, and intellectual property research.

Information Technology Outsourcing refers to the outsourcing of IT services such as application development, infrastructure management, software maintenance, network operations, and helpdesk support to external vendors.